There are two cardinal sins from which all others spring: Impatience and Laziness.
— Franz Kafka
Accomplishing the impossible means only that the boss will add it to your regular duties. — Doug LarsonThe most profitable thing is almost never the right thing. — Bill Purdin
Too many people think only of their own profit. But business opportunity seldom knocks on the door of self-centered people. No customer ever goes to a store merely to please the storekeeper. — Kazuo Inamori
Don’t believe everything you’re sold. — Bill Purdin
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I think we’re having fun. I think our customers really like our products. And we’re always trying to do better.
— Steve Jobs
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Nothing astonishes men so much as common sense and plain dealing. — Ralph Waldo Emerson
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In a great company everyone’s saying, “Go, go, go….” In a bad company everyone’s saying, “Whoa, whoa, whoa….” — Bill Purdin
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Your most unhappy customers are your greatest source of learning. — Bill Gates
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Do not hire a person who does your work for money, but him or her who does it for love of it.
— Henry David Thoreau
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Never once have I regretted waiting until the morning to press the “send” button. — Bill Purdin
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You can tell the ideals of a nation by its advertisements. — Norman DouglasIn the modern world of business, it is useless to be a creative original thinker unless you can also sell what you create. Management cannot be expected to recognize a good idea unless it is presented to them by a good salesman. — David M. Ogilvy
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You must give time to your fellow men — even if it’s a little thing, do something for others — something for which you get no pay but the privilege of doing it. — Albert Schweitzer
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Rules for Business Success
1. Carefully examine every detail of the business.
2. Be prompt.
3. Take time to consider and then decide quickly.
4. Dare to go forward.
5. Bear your trouble patiently.
6. Maintain your integrity as a sacred thing.
7. Never tell business lies.
8. Make no useless acquaintances.
9. Never try to appear something more than you are.
10. Pay your debts promptly.
11. Learn how to risk your money at the right time.
12. Shun strong liquor.
13. Employ your time well.
14. Do not reckon on chance.
15. Be polite to everyone.
16. Never be discouraged.
17. Work hard and you will succeed.
Dispatch is the soul of business. — Philip Dormer Stanhope
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Beware of men who flourish with hereditary honors. — Latin Proverb
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Don’t expect perfect products unless you are willing to pay for perfection. — Robert Siegmeister
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I do not prize the word cheap. It is not a badge of honor … it is a symbol of despair. Cheap prices make for cheap goods; cheap goods make for cheap men; and cheap men make for a cheap country!
— President William McKinley
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Business…is a continual dealing with the future; it is a continual calculation, an instinctive exercise in foresight
— Henry R. Luce
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The trouble in corporate America is that too many people with too much power live in a box , they travel the same road every day to work in another box. And they rarely even scan every page of their newspaper, because they’re too consumed with yet a third box, their in-box. — Faith Popcorn
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The absolute fundamental aim is to make money out of satisfying customers. — Sir John Egan
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The Greatest Sales Strategy in the world: Don’t tell me how good you make it; tell me how it makes me feel when I use it. — Leo Burnett
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Underpromise and overdeliver. — Tom Peters’ formula for success in business.
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Any business arrangement that is not profitable to the other fellow will in the end prove unprofitable to you. The bargain that yields mutual satisfaction is the only one that is apt to be repeated. — B. C. Forbes
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An expert consultant is a person who will know tomorrow exactly why the things he predicted yesterday didn’t happen today. — Anonymous
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Some Questions To Ask Your Best Customers
1. What do you like best about our product or service?
2. If you owned this business, what would you change about it?
3. Are our competitors doing anything you’d like us to be doing?
4. Is there a product or service you would like us to provide?
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NOTICE
1. I do not consider a sale complete until goods are worn out and the customer is still satisfied.
2. We will thank anyone to return goods that are not perfectly satisfactory.
3. Should the person reading this notice know of anyone who is not satisfied with our goods, I will consider it a favor to be notified.
4. Above all things, we wish to avoid having a dissatisfied customer.
Success is when … you do more than you need to do before you’re asked to do it, not because you’re asked to do it — but because you want to do it. — Anonymous
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Only those who have to do simple things perfectly will acquire the skill to do difficult things easily.
— Johann Schiller, poet
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1. Honesty is not only the best policy; it is rare enough today to make you pleasantly conspicuous.
2. The expedient thing and the right thing are seldom the same thing.
3. The best way to get the credit is to try to give it away.
4. You cannot sink someone else’s boat and keep your own afloat.
5. If you get a kick out of your job, others will get a kick out of working with you.
6. It is not important that you come in early and work late. The important thing is why?
7. Chicken Little acted before her research was complete.
8. A man of stature has no need of status.
9. Many people know how to make a good living. Few know what to do with it when they have it made.
— Charles Hendrickson Brower’s “Lessons Learned” after 43 years in the advertising business (BBDO)
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Reasons Not To Advertise
January: People spent all their cash for the holidays
February: All the best customers have gone south
March: Unseasonably cold and too rainy
April: Everybody is preoccupied with income taxes
May: Too much rain, people are distressed
June: Weather too nice, people are distracted
July: Heat has everyone down
August: Everybody is away on vacation
September: Everybody is back, but now they’re broke
October: Everyone is waiting for fall sales
November: People are upset over the election
December: Everyone is saving for the holidays
— The Doomsday Businessperson explaining why he went out of business
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The Ten Commandments Of Success
1. Work Hard: hard work is the best investment a man can make.
2. Study Hard: Knowledge enables a man to work more intelligently and effectively.
3. Have Initiative: Ruts often deepen into graves.
4. Love Your Work: Then you will pleasure in mastering it.
5. Be Exact: Slipshod methods bring slipshod results.
6. Have The Spirit Of Conquest: Thus you can successfully battle and overcome difficulties.
7. Cultivate Personality: Personality is to a man what perfume is to the flower.
8. Help and Share With Others: The real test of business greatness lies in giving opportunity to others.
9. Be Democratic: Unless you feel right toward your fellow men, you can never be a successful leader of men.
10. In All Things Do Your Best: The man who has done his best has done everything. The man who has done less than his best has done nothing.
— Charles Schwab